At hari2, we understand that your trust in us depends not only on the quality of our games or the speed of transactions — it also depends on how we handle the personal information you entrust to us. That is why this Privacy Policy has been carefully crafted and written in plain language, free from confusing legal jargon.
As an online betting platform operating in Malaysia, hari2 complies with the Personal Data Protection Act 2010 (PDPA) and relevant international data security standards. We continuously invest in best-in-class technology and procedures to ensure your data remains secure and is used only for purposes you have consented to.
Please take the time to read this document in full. If you have any questions after reading it, the hari2 support team is ready to assist you through the available channels on the platform.
Personal Data We Collect
Hari2 collects your personal information through several means — during the account registration process, while you use the platform, and when you interact with our support team. The types of data we collect are as follows:
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Identity verification (KYC) and legal compliance |
| Contact Data | Email address, phone number | Account communications and customer support |
| Financial Data | Bank account number, account holder name, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, browser type, operating system, log records | Platform security and fraud prevention |
| Activity Data | Game history, wagering records , access dates and times | Usage analytics and service improvement |
| Preference Data | Language settings, game preferences, notification options | Personalizing your user experience |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, health records or religious information unless specifically required for verification purposes mandated by law.
How We Use Your Data
Every piece of data we collect has a clear and legitimate purpose. hari2 uses your personal data for the following purposes:
- Account management: Creating, verifying and managing your user account, including the required KYC process.
- Transaction processing: Processing deposits and withdrawals securely and efficiently through supported payment methods.
- Platform security: Detecting and preventing fraudulent activity, money laundering and unauthorized access to your account.
- Legal compliance: Meeting reporting and documentation obligations set by the relevant authorities.
- Customer support: Helping you resolve account issues, technical inquiries and complaints more effectively.
- Marketing communications: Sending information about promotions, bonus offers and platform updates – only to users who have given their consent.
- Service improvement: Analyzing usage patterns in aggregate to improve the user experience and platform performance.
Legal Basis for Data Processing
Hari2 processes your personal data on valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA). The bases we rely on are:
- Contract performance: Processing required to provide platform services to you – including account registration, transaction processing and game management.
- Legal obligation: Processing required to comply with applicable laws, including KYC requirements and financial reporting.
- Legitimate interests: Processing for platform security, fraud prevention and service improvement purposes based on legitimate business interests.
- Consent: Processing for marketing communications and non-essential cookie usage, based on explicit consent provided by you.
Data Sharing with Third Parties
Hari2 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, we may share your data with certain parties under limited and controlled circumstances:
- Payment processors: Required transaction data is shared with approved payment providers to securely process your deposits and withdrawals.
- Technology service providers: Infrastructure and hosting vendors that help us operate the platform — all bound by strict data protection agreements.
- Regulatory authority: Information required by government authorities or law enforcement based on a court order or valid legal obligation.
- Analytics providers: Anonymised usage data for platform performance analytics purposes only.
In all cases where data is shared, we ensure that the receiving party adheres to data protection standards equivalent to our own.
Data Security & Protection
Hari2 employs comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, damage, or disclosure. Among the measures we practice:
- 256-bit SSL Encryption for all data transmitted between your device and our servers.
- Data encryption at rest for sensitive information such as passwords and financial details.
- Two-Factor Authentication (2FA) available to all user accounts as an additional layer of security.
- 24/7 security monitoring by automated systems that detect suspicious activity in real time.
- Internal access controls strictly enforced — only authorized personnel may access user data, and only to the extent necessary for their duties.
- Regular security audits by our internal security team and independent third parties.
While we take all reasonable precautions, no security system can be guaranteed 100% secure. We therefore encourage you to take personal security measures as well, such as using a strong password and never sharing your login credentials with anyone.
Data Retention Period
Hari2 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or for as long as required by applicable law.
- Active account data: Retained for as long as your account is active and for a specified period after account closure to meet legal requirements.
- Financial transaction records: Retained for at least 7 years in accordance with accounting requirements and anti-money laundering laws.
- KYC records: Retained in accordance with the period stipulated by the relevant regulatory authority.
- System and security logs: Retained for a limited period as required for security and investigation purposes.
- Marketing communications data: Deleted when you withdraw consent or close your account.
Upon expiry of the applicable retention period, data will be securely deleted or anonymized in accordance with established procedures.
Cookie Usage
Hari2 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
- Essential cookies: Required for core platform operations such as login session verification and security settings. These cookies cannot be disabled.
- Performance cookies: Collecting information on how users use the platform to help us improve the overall user experience.
- Functional cookies: Saving your preferences such as language and display settings for future visits.
- Analytics cookies: Helping us understand platform usage patterns in aggregate for improvement purposes.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
Your Rights as a User
Under the Personal Data Protection Act 2010 and hari2's policies, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete data in your account.
Right to Erasure
You may request deletion of your data under certain circumstances, subject to applicable legal obligations.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another provider.
Right to Restrict Processing
You may request restriction of your data processing in certain situations while an issue is being resolved.
To exercise any of the above rights, please contact the hari2 support team through the available channels on the platform. We will process your request within a reasonable timeframe and inform you of the action taken.
Amendments to This Privacy Policy
Hari2 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to the services we offer.
When material changes are made, we will:
- Updating the "Last Updated" date at the top of this page.
- Displaying clear notices on the platform regarding changes made.
- Sending notifications to registered users via email for significant changes.
Your continued use of the hari2 platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
Hari2's Commitment to Your Privacy
Six ways we ensure every Malaysia user's personal data remains protected and handled responsibly at all times.
High-Level Encryption
All data transmitted between your device and hari2's servers is protected by 256-bit SSL encryption — the same technology used by world-class banking institutions.
Secure & Confidential KYC
Our identity verification process is designed to protect your information. Submitted documents are processed securely and are never shared without a legitimate purpose and your consent.
No Data Sales
Hari2 has never and will never sell users' personal data to any third party for marketing purposes. Your data belongs to you — it is not our business commodity.
Malaysia PDPA Compliance
All data management operations at hari2 comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a local user are fully protected.
Data Breach Notification
In the event of any security incident affecting your data, hari2 is committed to notifying you within the stipulated timeframe and taking immediate remedial action.
Full Control in Your Hands
Through your account settings, you can manage data consent, notification preferences and marketing communication options at any time – easily and without any hassle.
Privacy FAQ
Answers to the most frequently asked questions by hari2 users about privacy and data protection.
Have Questions About Your Data Privacy?
The hari2 support team is ready to help you understand how your data is managed, or to process any requests relating to your privacy rights. We are committed to responding promptly and transparently to every inquiry received.
Join hari2 with Complete Confidence
Now that you know how we protect your privacy – register a hari2 account today and enjoy a safe, fair and exciting online wagering experience with the Malaysian player community.